Skyro Help Center

The merchant says they didn’t receive the money, but the amount was deducted from my SkyroCredit. What do I do?

  1. Why does this happen, and what can be done on the spot?
    If the merchant says they didn’t receive the money but you already confirmed the payment, don’t worry, boss. This can happen due to network delays or system updates, depending on the type of QR Ph code used.

    Read below to see what you can do next for Static vs Dynamic QR Ph payments.

    1. Static QR Ph (printed) → payment might be delayed

      If you made a purchase using Static QR Ph, follow these steps:
      1. Ask the cashier to check the SMS using the reference number below. It usually arrives quickly, but if not, it might be due to weak signal, a full inbox, or the cashier checking the SMS on the wrong phone or number.

      2. Try asking the cashier to restart the phone or turning mobile data off and on to fix the connection.
      3. Report an issue in the in-app chat / Chat with us in the app if the problem isn’t fixed


    2. Dynamic QR Ph (on-screen) → delay in the merchant’s system or payment processing

      If you made a purchase using Dynamic QR Ph, follow these steps:
      1. Please ask the cashier to check the terminal and the printed receipt.
      Payments usually go through in seconds, but sometimes take longer due to a delay in the merchant’s system or payment processing. If it failed on their end, the transaction slip helps us fix it faster.
      2. Report an issue in the in-app chat / Chat with us in the app if the problem isn’t fixed

This can happen due to a delay in the merchant’s system or payment processing. To resolve this quickly, you can:

  • Ask the merchant to check their transaction notifications

  • Show your payment reference number. Check your SkyroCredit transaction history for confirmation

  • Chat with us in the app to report the issue and get help

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