Should the merchant release the purchase and investigate the payment on their side OR can they refuse to release the purchase?

Yes, boss. If the amount has already been deducted from your SkyroCredit, the payment is considered successful, and the merchant should release your purchase.

a. If the merchant refuses to release the purchase, should I try paying again with SkyroCredit or SkyroPondo, or just pay via cash or another online payment method?

The merchant should honor a successful payment. If the merchant refuses to release the item, do not pay again using SkyroCredit or SkyroPondo.

Please chat with Customer Care in the Skyro app so we can check the transaction.

If you need the item right away, you may choose to pay using another payment method, boss.

*** END OF HELP CENTER ***

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What if the merchant says they don’t accept or work with Skyro, but they have a QR Ph payment option available?

Don’t worry, boss. If the merchant accepts QR Ph, you can usually still pay usin...

I have an error while scanning a QR Ph → Which Skyro products are enabled for QR Ph payments? → How do I scan a QR Ph code using the Skyro app? → Are there any fees when I scan a QR Ph code? → How can I verify that a QR PH code is officially approved by BSP? → How can a merchant confirm that my QR PH payment was successful? → The merchant says they didn’t receive the money, but the amount was deducted from my SkyroCredit. What do I do? → What are my rights as a consumer if i paid successfully with QR Ph and I have a reference number of my payment? → Should the merchant release the purchase and investigate the payment on their side OR can they refuse to release the purchase?

a. If the merchant refuses to release the purchase, should I try paying again wi...

a. If the merchant refuses to release the purchase, should I try paying again with SkyroCredit or SkyroPondo, or just pay via cash or another online payment method?

The merchant should honor a successful payment. If the merchant refuses to relea...

Should the merchant release the purchase and investigate the payment on their side OR can they refuse to release the purchase?

a. If the merchant refuses to release the purchase, should I try paying again with SkyroCredit or SkyroPondo, or just pay via cash or another online payment method?

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What if the merchant says they don’t accept or work with Skyro, but they have a QR Ph payment option available?

a. If the merchant refuses to release the purchase, should I try paying again with SkyroCredit or SkyroPondo, or just pay via cash or another online payment method?