Skyro Help Center

b. Can merchants refuse to accept SkyroCredit or SkyroPondo as a mode of QR payment, if they accept QR Ph?


Yes, it can happen, boss. Some merchants may ask you not to use SkyroCredit or SkyroPondo, even if they accept QR Ph.

Why?

  • Their POS system may not immediately recognize the payment.

  • This can cause a “floating” transaction, where:

    • The amount is already deducted from your Skyro account

    • But the merchant’s system hasn’t reflected it yet

What you can do:
If the merchant insists, you may choose to pay in cash to avoid delays or confusion.

Don’t worry, boss, your funds are safe and the transaction will be completed once the merchant’s system updates.

Was this helpful?

Related articles

What if the merchant says they don’t accept or work with Skyro, but they have a QR Ph payment option available?

Don’t worry, boss. If the merchant accepts QR Ph, you can usually still pay usin...

I have an error while scanning a QR Ph → Which Skyro products are enabled for QR Ph payments? → How do I scan a QR Ph code using the Skyro app? → Are there any fees when I scan a QR Ph code? → How can I verify that a QR PH code is officially approved by BSP? → How can a merchant confirm that my QR PH payment was successful? → The merchant says they didn’t receive the money, but the amount was deducted from my SkyroCredit. What do I do? → What are my rights as a consumer if i paid successfully with QR Ph and I have a reference number of my payment? → Should the merchant release the purchase and investigate the payment on their side OR can they refuse to release the purchase?

a. If the merchant refuses to release the purchase, should I try paying again wi...

a. If the merchant refuses to release the purchase, should I try paying again with SkyroCredit or SkyroPondo, or just pay via cash or another online payment method?

The merchant should honor a successful payment. If the merchant refuses to relea...