Skyro App & Account
How to manage my personal data?
You can check your personal data directly in the Skyro app, boss: Home → Tap your name at the top left corner → Profile ...
Why should I update my personal data? -> How my data is processed at Skyro? -> How to change my phone number? -> How to change my email? ->How to update my references? -> How to update my ID info? -> I want to change my nickname -> How to contact Customer Care? -> How to log in -> I didn’t receive an OTP for login -> I’m having issues during face scan -> How do I deactivate my account? / -> How can I delete my data? I forgot my password -> Job change and loan approval
Switching jobs? Here’s how it can affect your chances of loan approval (potential article title)
Why was my Skyro loan not approved? -> What can I do to be approved next time -> Why can’t I download the Skyro app? -> Why can’t I log in to my Skyro app?
a. What information can I update on my own?
Email address Phone number Language preferences
b. How to update information
To change your email or phone number, go to your Profile. On the home screen, tap your name at the top left corner. Tap ...
c. Managing marketing preferences
If you would like to stop receiving marketing messages, just reach out to Customer Care, boss. We’ll help you with it.
Why should I update my personal data?
It’s important to update your personal data so you don’t miss out on the latest offers from Skyro. → How my data is proc...
How to change my phone number?
Before changing your number, try the following: Make sure the number is entered correctly Check your phone signal Check ...
How to change my email?
To change your email in the Skyro app, follow these steps: Open the Home screen and tap on your name at the top left cor...
How to update my references?
If you want to update your references, please chat with Customer Care in the Skyro app so they can help you right away.
How to update my ID info?
If you want to update your ID info, please chat with Customer Care in the Skyro app so they can help you right away.
How to change my nickname?
If you want to change your nickname, please chat with Customer Care in the Skyro app so they can help you right away.
How to contact Customer Care?
If you have any questions or concerns, you can contact our Customer Care team via Skyro app chat, Facebook messenger, or...
How to log in
To log in to your account in the Skyro app, follow these steps: Enter your registered mobile number in Skyro. Enter the ...
I didn’t receive an OTP for login
If you’re not receiving an OTP for log in, try the following: Make sure the number is entered correctly Check your phone...
I’m having issues during face scan
Boss, if there is an error during selfie verification: Use good lighting Remove glasses or anything blocking your face M...
How do I deactivate my account?
If you want to deactivate your Skyro account, chat with Customer Care in the Skyro app, boss. Account deletion depends o...
How can I delete my data? I forgot my password
If you want to delete your data because you forgot your password, please chat with Customer Care in the Skyro app so the...
Job change and loan approval
Changing jobs won’t stop you from getting approved, boss, and you don’t need income documents to apply. Our Risk team re...
Why was my Skyro loan not approved?
We review loan applications automatically using a system that checks different reasons, boss. Because the decision is ba...
What can I do to be approved next time?
To improve your chances of approval next time, here are some tips, boss: Share truthful information Answer all questions...
Why can’t I download the Skyro app?
Sign in to your App Store (for iOS) or Play Store (for Android) account on your device. For iOS (Apple App Store): Open ...
For iOS (Apple App Store):
Open the Settings app on your iPhone or iPad. Tap your name at the top to access your Apple ID settings. Select Media & ...
Why can’t I log in to my Skyro app?
Boss, if there is an error during selfie verification: Use good lighting Remove glasses or anything blocking your face M...